Care and Warranty

Care & Cleaning

How do I clean my Honeycomb Shades?

Alta Honeycomb Shades are 100% polyester and are treated to help resist dust, dirt, and stains. Dusting - Dust your shades regularly using an ordinary soft, clean cloth, dust cloth or mitt, feather-like duster, or cylindrical dust brush specially designed for shades. Vacuuming For deeper cleaning, vacuum gently with a brush attachment. Compressed Air/Hair Dryer - Use a can of compressed air or a hand-held hair dryer on the COOL setting to blow off dust and debris. Spot Cleaning - Use a soft cloth or sponge moistened with lukewarm water and mild detergent. Blot gently to avoid creasing or damaging the fabric. Bathtub Cleaning/Water Immersion - This method can be used for most, but not all, honeycomb fabrics. DO NOT USE with any SoftStyle fabrics or Blackout fabrics. DO NOT immerse headrails on any operating system other than standard cordlock. Immerse the entire shade in lukewarm water with a mild detergent and gently move the water around with your fingers. Rinse with clear water. Close shade before removing, and hold vertically allowing the excess water to drain off. Re-install the damp shade into the window. Lower the shade all the way down and allow it to dry completely. Ultrasonic Cleaning - Professional ultrasonic cleaning is recommended for most, but not all, Honeycomb fabrics. DO NOT USE with any Blackout fabrics. Injection/Extraction Cleaning - This type of cleaning injects a cleaning solution into the fabric and immediately extracts the dirty solution. The service is typically performed in the home.
How do I clean my Dual Shades?

Dual Shades are 100% polyester and are treated to help resist dust, dirt, and stains. Dusting - Dust your shades regularly using a feather-like duster, or cylindrical dust brush specially designed for shades. Compressed air/Hair dryer (cool setting) - Use a can of compressed air or a hand-held hair dryer on the COOL setting to blow off dust and debris. Ultrasonic cleaning - Professional ultrasonic cleaning can be used. Vacuuming - Use a hand-held vacuum with low suction for more thorough dust removal. Note: Banded Shades should not be spot-cleaned.
How do I clean my Vertical Shadings?

Alta Vertical Shadings are 100% polyester and are treated to help resist dust, dirt, and stains. Dusting - Dust your shadings regularly using an ordinary soft, clean cloth, dust cloth or mitt, feather-like duster, or cylindrical dust brush designed for shades. DO NOT USE magnetic cleaners such as a dusting mitt on light-dimming fabrics, for it will damage the backing. Compressed Air/Hair Dryer - Use a can of compressed air or a hand-held hair dryer on the COOL setting to blow off dust and debris. Ultrasonic Cleaning - Professional ultrasonic cleaning is recommended for Vertical Shadings. Injection/Extraction Cleaning - This type of cleaning injects a cleaning solution into the fabric and immediately extracts the dirty solution. The service is typically performed in the home.
How do I clean my Natural Woven Shades?

Dusting - Dust your Natural Woven shades regularly using an ordinary soft, clean cloth, dust cloth or mitt, feather-like duster, or cylindrical dust brush specially designed for shades. Vacuuming - For deeper cleaning, vacuum gently with a brush attachment. Compressed Air/Hair Dryer - Use a can of compressed air or a hand-held hair dryer on the COOL setting to blow off dust and debris.
How do I clean my Eclipse Shutters?

Eclipse Shutters, comprised of Polyresin 3 compound, feature a permanent finish that is waterproof and resists dents and scratches. For regular cleaning, simply take a damp cloth and gently wipe the shutters with it. You can use mild soap if you wish, but if you do, run a clean cloth afterwards to make sure no soap residue is left behind. If you have hard water in your area, make sure you dry the shutters with a clean cloth to avoid nasty water spots caused by residual minerals in your water. If it's been some time since you last cleaned your plantation shutters, you may want to vacuum them first before wiping them down. The brush attachment of your vacuum will pick up most of the dirt and dust that has built up over time and prevent streaks across the panels when you wipe them with the wet cloth.
How do I clean my Roller and Panel Track Shades?

Dusting - Dust your Roller shades regularly using an ordinary soft, clean cloth, dust cloth or mitt, feather-like duster, or cylindrical dust brush specially designed for shades. Vacuuming - For deeper cleaning, vacuum gently with a brush attachment. Compressed Air/Hair Dryer - Use a can of compressed air or a hand-held hair dryer on the COOL setting to blow off dust and debris. Spot Cleaning - (Screen shades and vinyls only) Use a soft cloth or sponge moistened with lukewarm water and mild detergent. Blot gently to avoid creasing or damaging the fabric. DO NOT USE this method on delicate woven fabrics.
How do I clean my Sheer Shadings?

Alta Sheer Shadings are 100% polyester and are treated to help resist dust, dirt, and stains. Dusting - Dust your shadings regularly using an ordinary soft, clean cloth, dust cloth or mitt, feather-like duster, or cylindrical dust brush specially designed for shades. DO NOT USE magnetic cleaners such as a dusting mitt on light-dimming fabrics. This will damage the light dimming backing. Vacuuming - For deeper cleaning, vacuum gently with a brush attachment. Compressed Air/Hair Dryer - Use a can of compressed air or a hand-held hair dryer on the COOL setting to blow off dust and debris. Ultrasonic Cleaning - Professional ultrasonic cleaning is recommended for Sheer Shadings. Injection/Extraction Cleaning - This type of cleaning injects a cleaning solution into the fabric and immediately extracts the dirty solution. The service is typically performed in the home.
How do I clean my Wood and Faux Wood Blinds?

Dusting - Dust your blinds regularly using an ordinary soft, clean cloth, chemically-treated dust cloth or mitt, feather-like duster, or cylindrical dust brush specially designed for blinds. Vacuuming - For deeper cleaning, vacuum gently with a brush attachment. Compressed Air/Hair Dryer - Use a can of compressed air or a hand-held hair dryer on the COOL setting to blow off dust and debris.
How do I clean my Vertical Blinds?

Dusting - Dust your Vertical Blinds regularly using an ordinary soft, clean cloth, dust cloth or mitt, feather-like duster, or cylindrical dust brush specially designed for blinds. Vacuuming - For deeper cleaning, vacuum gently with a brush attachment. Compressed Air/Hair Dryer - Use a can of compressed air or a hand-held hair dryer on the COOL setting to blow off dust and debris. Spot Cleaning - Vinyl Blinds only. Use a soft cloth or sponge moistened with lukewarm water and mild detergent. DO NOT USE this method on Fabric Blinds. Ultrasonic Cleaning - Professional ultrasonic cleaning is recommended for Fabric Blinds only. Injection/Extraction Cleaning - This type of cleaning injects a cleaning solution into the fabric and immediately extracts the dirty solution. The service is typically performed in the home.
How do I clean my Aluminum Blinds?

Alta Aluminum Blinds are treated with an anti-static paint additive that helps inhibit dust build-up. Dusting - Dust your blinds regularly using an ordinary soft, clean cloth, chemically-treated dust cloth or mitt, feather-like duster, or cylindrical dust brush specially designed for blinds. Vacuuming - For deeper cleaning, vacuum gently with a brush attachment. Compressed Air/Hair Dryer - Use a can of compressed air or a hand-held hair dryer on the COOL setting to blow off dust and debris. Spot Cleaning - Use a soft cloth or sponge moistened with lukewarm water and mild detergent. Bathtub Cleaning/Water Immersion - This method can be used for all Aluminum Blinds except 2" Blinds with cloth tapes. Immerse the entire blind in lukewarm water with a mild detergent and gently move the water around with your fingers. Rinse with clear water. Lift the blind from the water and hold vertically allowing the excess water to drain off. Lightly pat dry with a soft towel. Re-install the blind into the window. Lower the blind all the way down and allow it to dry completely.

Warranty

Limited Lifetime Product Warranty

This Limited Lifetime Product Warranty extends to the original retail purchaser of Custom Brands Group window covering products which were properly installed and maintained as per our installation instructions and not modified in any way. We will repair or replace, at our option, a defective product after it is returned to Custom Brands Group or one of our dealers.

Natural materials, especially wood, can have a tendency to warp when exposed to the elements. This is considered normal wear and tear and is not covered by this warranty.

Repairs and replacements will be made with like or similar parts or products. We will do our best to match the repair or replacement with similar parts or products, but colors may vary and we cannot guarantee an exact match from previous purchases or to other non-defective existing products, even if they are in or near the same opening. If the product, part/component, or operating system has been discontinued, we will repair or replace only the defective product with the most similar alternative available at the time of repair or replacement.

What is Covered?

All internal mechanisms, components, and brackets
Fabric delamination
Custom Brands Group will provide a return shipping label for goods less than 12 months old

This warranty covers our products for defects in materials, mechanisms, workmanship, and failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided in the chart below).

Product/Component

Period of Coverage

All operational cords, ladders and tapes =7 Years

Motorization components and accessories = 5 Years
* (batteries not included)

Exterior Roller Shades =5 Years

Specialty Shades = 1 Year

Shutters = 25 Years

* All motorized parts must be purchased from Custom Brands Group to be covered by our warranty

What Is Not Covered?

Any conditions caused by normal wear and tear on the product.
Abuse, accidents, misuse, or alterations to the product.
Exposure to the elements (sunlight, salt air, wind, water/moisture, high humidity, or corrosive materials) which may cause discoloration, fading, cracking, shrinking, stretching, or warping over time.
Failure to follow our instructions with respect to measurement, proper installation, cleaning, operation of the product, or maintenance.
Labor costs associated with removal and reinstallation.
Shipments will be at the purchaser’s expense for all goods more than 12 months old.

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